SERVQUAL – How to compare an organization’s service quality?
SERVQUAL model offers a way to compare an organization's service quality performance to customer service quality needs.
First Mover Advantage – How to dominate a market?
The first-mover advantage offers high brand recognition, customer loyalty and increased sales from being the very first to enter a market.
CAGE – What to consider when entering a new market?
The CAGE Distance Framework helps capture the essential information you need to consider when entering a new market.
3C – How to design a marketing strategy?
The 3C framework considers the various critical factors that determine the success of a marketing strategy.
Fishbone Diagram – How to find the root cause of issues?
Fishbone Diagram helps find the root cause of issues, rather than directly implement immediate solutions, which might later be incorrect.
BANI – A new framework to make sense of a chaotic world?
Coined by the anthropologist & futurist, Jamais Cascio, the acronym BANI explains complex changes, such as those triggered by COVID pandemic.
Obeya – Toyota’s war rooms shape strategies
Obeya is a large room where leaders from an organization’s departments congregate to focus on big picture issues in strategic initiatives.
Andon Cord – How Amazon and Netflix use Toyota principles?
Andon Cord is a product of Jidoka – a concept that empowers operators to detect abnormal conditions and immediately stop work.
Expectation Effect – How to change perceptions?
Expectation effect is the phenomenon where our perception and behavior changes from our personal expectations or those of others.
ZMET – How to understand thought patterns?
The ZMET analysis helps uncover the deep, fundamental structures that guide people’s thinking about a topic.
Golem Effect – How to degrade performance?
Golem Effect is is a psychological phenomenon whereby a manager's lower expectations lead to lower performance from the team.
Pygmalion Effect – How to exact superior performance?
The Pygmalion Effect is a psychological phenomenon whereby a manager's higher expectations lead to increased performance from the team.