Profit Pools: Manage for profits, NOT revenues
A profit pool is the total profit an industry earns across its value chain.
Lean: How to win customers through reduced waste?
Lean is a management technique that helps businesses provide customer value by reducing waste and continuous improvement.
SERVQUAL: How to compare an organization’s service quality?
SERVQUAL model offers a way to compare an organization's service quality performance to customer service quality needs.