Vikas Poman

About Vikas Poman

I am Vikas Poman, presently an MBA candidate, pursuing International Business at the Indian Institute of Foreign Trade, New Delhi. I am a Mechanical Engineer and I have worked as a Sourcing Engineer in Supply Chain Management at Haier Home Appliances. I am a Cricket and Formula-1 aficionado. I love to read, write and discuss Strategy, Policy and Politics.

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Lean – How To Win Customers Through Reduced Waste?

Lean is a management technique that helps businesses provide customer value by reducing waste and continuous improvement

SERVQUAL – How To Compare An Organization’s Service Quality?

SERVQUAL model offers a way to compare an organization's service quality performance to customer service quality needs

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