I have 9.5 years of experience in the IT and BFSI industry sectors. My financial services firm had a presence in Chandigarh | Delhi-NCR. I educated retail clients on Indian financial markets and worked with them to develop hedging strategies to protect capital market investments from potential downtrends. We specialized in value-added execution through algorithms that provided high and mid-frequency traders with liquidity from Indian financial markets. I audited live interactions in the IT domain and provided feedback to the organization on how they could improve the customer engagement experience.