Consulting frameworks, problem-solving methodologies, and client engagement models used by top-tier firms.
VoC is the process of gathering and understanding customer feedback to directly improve product, service and customer experience
NPS is a gold standard customer experience metric that represents the number of people that love your product enough to tell others about it
Despite their interest & motivation, many people find MOOCs challenging to complete
Consultants should consciously invent and simplify complex subjects to achieve the ultimate sophistication
Ownership is a frame of mind and accountability framework that helps consultants build deep and lasting client relationships
Customer obsession starts by developing a service mindset, accountability and an authentic passion to delight your clients
As a consultant, formulating and communicating your value to clients is a challenging, yet indispensable activity
SQVID technique is an extremely easy and brilliant technique that will allow you to win your clients' admiration by showing them your idea
The Personal Construct Theory helps consultants understand their client stakeholders from their individual constructs
PechaKucha is a powerful storytelling format where a presenter shows 20 slides for 20 seconds of commentary each
The SUCCESS framework developed by Chip and Dan Heath helps consultants architect and deliver compelling messages that drive action
Consulting provides exceptional opportunities to positively impact your clients, their businesses and even, our society at large