Destiny Instinct

The destiny instinct is the tendency to believe that some things are meant to happen and cannot be changed

Generalization Instinct

Generalization instinct is our tendency to divide things into two distinct groups and generalize them

Blame Instinct

A human tendency to attribute blame for negative outcomes without an understanding of the complex underlying factors

Single Instinct

Single Instinct is a mental model that assumes all human behavior is driven by the primary survival goal

Denominator Neglect

Denominator Neglect describes the phenomenon where people mislead themselves by paying more attention to numerators than the denominators

Small Talk

In business, everything starts with a conversation and making human connections.

Grounded Client Management

Stay calm when clients surprise you

Intention-Action Gap

Intention-Action Gap is the phenomenon where one''s values, attitudes, or intentions don''t match one's actions

Fixed Price Contracts

A legally binding that provides scope and cost certainty for both parties

Voice Of The Customer (VoC)

Voice of the Customer (VoC) process helps directly gather customer feedback to enhance their experience with your offerings

10-20-30 Rule Of Presentation

A PowerPoint presentation should have ten slides, last no more than twenty minutes, and contain no font smaller than thirty points

Consulting Brand Focus

Decide and communicate your defining strength