Executive Apologies that Repair Trust
How leaders can apologize in ways that acknowledge harm, clarify responsibility and preserve credibility
Mithun A. Sridharan
I'm Mithun A. Sridharan, Founder of this website - Think Insights - on Strategy, Management Consulting, Leadership, Digital Transformation, and Data Literacy. Follow me on social media or connect with me on LinkedIn for updates.
1946
Articles
November 2024
Member since
Articles by Mithun A. Sridharan
Your Best Future Client
Super-please existing clients before chasing new prospects. Nurture and listen.
How to Interview Clients
Great client interviews start with preparation, empathy and purposeful questions.
IFE Analysis
Internal Factor Evaluation (IFE) Matrix is a strategy tool used to evaluate firm's internal environment and to reveal its strengths as well as weaknesses
Speaking to Regulators and Critics
How leaders can communicate with scrutiny-heavy audiences without sounding evasive, combative, or theatrically cooperative
Scaling Agencies Without Growing Teams
White-label partnerships let agencies add services and protect margins without hiring new staff
External Factor Evaluation (EFE)
External Factor Evaluation Matrix is a strategy tool used to evaluate firm's external environment and to reveal its strengths as well as weaknesses
Competitive Profile Matrix (CPM)
The Competitive Profile Matrix (CPM) is a tool that compares the firm and its rivals and reveals their relative strengths and weaknesses
Value Chain Analysis
Value chain analysis is a way to visually analyze a company's business activities to see how the company can create a competitive advantage for itself
The Hidden Food Culture of Travel
Constant business travel quietly turns consultants into experienced food experts.
Internal Analysis
An internal analysis uses data collected from specific departments within a company to create more significant results
Remote Learning What Worked
How flipping the classroom and over-communicating transformed remote education
Executive Apologies that Repair Trust
How leaders can apologize in ways that acknowledge harm, clarify responsibility and preserve credibility
Your Best Future Client
Super-please existing clients before chasing new prospects. Nurture and listen.
How to Interview Clients
Great client interviews start with preparation, empathy and purposeful questions.
IFE Analysis
Internal Factor Evaluation (IFE) Matrix is a strategy tool used to evaluate firm's internal environment and to reveal its strengths as well as weaknesses
Speaking to Regulators and Critics
How leaders can communicate with scrutiny-heavy audiences without sounding evasive, combative, or theatrically cooperative
Scaling Agencies Without Growing Teams
White-label partnerships let agencies add services and protect margins without hiring new staff
External Factor Evaluation (EFE)
External Factor Evaluation Matrix is a strategy tool used to evaluate firm's external environment and to reveal its strengths as well as weaknesses
Competitive Profile Matrix (CPM)
The Competitive Profile Matrix (CPM) is a tool that compares the firm and its rivals and reveals their relative strengths and weaknesses
Value Chain Analysis
Value chain analysis is a way to visually analyze a company's business activities to see how the company can create a competitive advantage for itself
The Hidden Food Culture of Travel
Constant business travel quietly turns consultants into experienced food experts.
Internal Analysis
An internal analysis uses data collected from specific departments within a company to create more significant results
Remote Learning What Worked
How flipping the classroom and over-communicating transformed remote education