Customer Obsession
Customer obsession starts by developing a service mindset, accountability and an authentic passion to delight your clients
Strategy Lessons From Executives
Six executive strategy questions answered with frameworks, trade-offs and actionable advice.
Leverage Frees Best Work
Team economics means everyone works at the top of their license.
Direction, Smart People, Trust
Fifteen years of executive consulting distilled into one simple, demanding formula.
Dictator Versus Democracy Mode
Consulting managers blend democracy mode and dictator mode across project phases.
Surviving a Brutal Consulting Week
Stay calm, take blame first, take a break and debrief later, not now.
Wise Words From Friends
Crowd-sourced wisdom on listening, confidence, decisiveness, stoicism and authenticity.
Ten Tests of Strategy
Most company strategies pass fewer than four of ten rigorous tests. Find your gaps.
Good Consulting Managers Coach
Coaching runs on trust, patience and showing rather than preaching.
Big Lie of Strategic Planning
Strategic planning reduces fear but often replaces real strategy with spreadsheets.
Do You Like Your Work?
One question separates consultants who own their work from those who comply.