Consultant vs Advisor
Misunderstanding these roles leads to mismatched expectations and ineffective professional engagements
Analyst vs Associate
Clarifying junior roles ensures proper talent leverage and prevents mismatched expectations during delivery
Professional Services Pyramid
Leverage ratios and role clarity determine firm profitability and client impact
Clients Have One Thing in Common
Your clients share one constant: you. Master generosity, pricing and retention
Rolling Off a Project
How consultants leave projects gracefully while protecting client trust and career capital.
Trust Is Fast
Trust reduces friction and accelerates decisions. Build it deliberately.
Finders, Minders, Grinders
Maister's three archetypes explain the pyramid economics of consulting and law.
Satisfaction Is Perception Minus Expectations
Client satisfaction depends on perception and expectations, and consultants must manage both.