Customer Obsession
Customer obsession starts by developing a service mindset, accountability and an authentic passion to delight your clients
Mithun A. Sridharan
I'm Mithun A. Sridharan, Founder of this website - Think Insights - on Strategy, Management Consulting, Leadership, Digital Transformation, and Data Literacy. Follow me on social media or connect with me on LinkedIn for updates.
1183
Articles
November 2024
Member since
Articles by Mithun A. Sridharan
Operational Strategy
Operational strategy helps a company examine and implement effective and efficient systems to achieve the corporate objectives
Why M&A Synergies Matter
Higher purchase prices force acquirers to actually deliver the synergies they promise.
Functional Strategy
A functional strategy is a short-term game plan to improve the effectiveness of key functional areas
Business Strategy
Business strategy defines the actions and decisions that a company takes to achieve its goals and be competitive in its industry
Satisfaction Is Perception Minus Expectations
Client satisfaction depends on perception and expectations, and consultants must manage both.
Breaking Growth Limits
Professionals accelerate growth when they notice, name and redesign recurring mindset patterns that limit risk-taking, visibility and learning
Post-Merger Integration Explained
The deal is the wedding. Integration is the marriage, and it decides value.
Corporate Strategy
Corporate strategy is hierarchically the highest strategic plan of the organization, which defines the overall goals and directions
Paid to Worry
Clients pay consultants to carry their problems, and most vendors fail at it.
Twenty Predictions, Twenty Years
A magazine's twenty-year predictions, annotated by a reader who checks the math.
Customer Obsession
Customer obsession starts by developing a service mindset, accountability and an authentic passion to delight your clients
Operational Strategy
Operational strategy helps a company examine and implement effective and efficient systems to achieve the corporate objectives
Why M&A Synergies Matter
Higher purchase prices force acquirers to actually deliver the synergies they promise.
Functional Strategy
A functional strategy is a short-term game plan to improve the effectiveness of key functional areas
Business Strategy
Business strategy defines the actions and decisions that a company takes to achieve its goals and be competitive in its industry
Satisfaction Is Perception Minus Expectations
Client satisfaction depends on perception and expectations, and consultants must manage both.
Breaking Growth Limits
Professionals accelerate growth when they notice, name and redesign recurring mindset patterns that limit risk-taking, visibility and learning
Post-Merger Integration Explained
The deal is the wedding. Integration is the marriage, and it decides value.
Corporate Strategy
Corporate strategy is hierarchically the highest strategic plan of the organization, which defines the overall goals and directions
Paid to Worry
Clients pay consultants to carry their problems, and most vendors fail at it.
Twenty Predictions, Twenty Years
A magazine's twenty-year predictions, annotated by a reader who checks the math.