Playbooks
Structured, practitioner-ready playbooks — frameworks, templates, and step-by-step guidance for strategy, consulting, digital transformation, and AI.
Ecosystem Partnering & Strategic Alliances Playbook
A framework for evaluating potential strategic alliance partners, structuring the deal to align incentives, and governing the relationship so it survives past t
Read playbookSmart Manufacturing & Industrial IoT Transformation Playbook
A framework for smart manufacturing and industrial IoT transformation that connects factory-floor sensor and equipment data to genuine operational decision-maki
Read playbookLow-Code / No-Code Citizen Development Playbook
A framework for enabling citizen development through low-code/no-code platforms — governance, guardrails, and support structures that let business teams build t
Read playbookEdge Computing & Real-Time Digital Operations Transformation Playbook
A framework for edge computing transformation that identifies genuine latency-sensitive or bandwidth-constrained use cases warranting edge processing, and archi
Read playbookData Literacy for Operations & Supply Chain Teams Playbook
A framework for building data literacy specifically within operations and supply chain teams — operational data quality judgment, understanding measurement lag
Read playbookData Literacy for Non-Analyst Roles in Agile & Product Squads Playbook
A framework for building practical data literacy for non-analyst roles (designers, engineers, product owners) within agile and product squads — reading sprint a
Read playbookData Literacy for Customer Support & Service Operations Playbook
A framework for building data literacy within customer support and service operations teams — resolution metric critical reading, ticket volume pattern analysis
Read playbookData Literacy for Healthcare Clinicians & Care Pathway Design Playbook
A framework for building data literacy specifically for clinicians involved in care pathway design — population-level versus individual-patient data reasoning,
Read playbookStrategy for Regionalization, Friend-Shoring & Supply Chain Restructuring Playbook
A framework for evaluating supply chain regionalization and friend-shoring decisions against a genuine cost-resilience trade-off, rather than reflexive restruct
Read playbookAI Leadership & Board Oversight Playbook (Ownership, Sponsorship, Accountability)
A framework for AI leadership and board oversight — establishing clear executive ownership and accountability for AI strategy, appropriate board-level oversight
Read playbookAI Model Monitoring, Drift Management & Incident Response Playbook
A framework for AI model monitoring, drift management, and incident response — continuous performance tracking, drift detection thresholds, and defined incident
Read playbookCustomer-Centric Organization & NPS System Playbook
A framework for building a genuinely customer-centric organization around an NPS system — connecting NPS measurement to specific accountable action across funct
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