Customer Journey Maps

Customer Journey Maps are structured, collaborative tools to linearly map the experience of your customers & strategically develop those experiences

Turnitin Business Model

Turnitin is an online tool that is used to detect potential plagiarism in students' work

ERP - a Love-Hate Relationship

Enterprise resource planning runs big business, costs fortunes and fails spectacularly.

Healthcare.gov's Implementation Failure

A high-stakes launch failed on nearly every classic ERP implementation mistake.

Are Robots Taking Over Our Jobs?

With technology developing at an accelerated pace and machines gathering advanced cognitive abilities, are we making ourselves redundant?

eCommerce Revenue Models

Revenue model is a critical component of business strategy that helps create sustainable business models along the eCommerce value chain

Our plastics affinity

The first plastics were developed to save elephants from extinction, but today, plastics are leading to our downfall

Business Models Reshaping Canadian Commerce

Four forces powering Canada's digital commerce boom