Building Reliable Internet Operations
Reliability fails quietly first
Choosing Factory Modernizers
Manufacturers need specialists who can modernize operations without disrupting output
Fix Billing Leakage
Infusion billing losses usually begin in workflow, not in the billing platform.
Little's Law
A simple relationship among work in process, throughput and time helps reveal where systems are overloaded
Ashby's Law of Requisite Variety
Complex problems require an adequate repertoire of responses
Pilot / PoC / Rollout
Distinguishing Technical Validation from Operational Scale and Market Adoption
Operational vs Strategy Consultant
Fixing the Engine versus Deciding the Destination
Consultant vs Contractor
Strategy versus Execution and Problem Solving versus Task Completion
Consultant vs Project Manager
Defining the Strategic Logic versus Driving the Tactical Execution
