Saying Yes to Clients
Saying yes to every client request creates false promises and scope creep.
Master the Statement of Work
A statement of work is the lifeblood of consulting utilization, profitability, and career advancement.
Satisfaction Is Perception Minus Expectations
Client satisfaction depends on perception and expectations, and consultants must manage both.
Mastering Executive Status Reports
Executive report-outs run on expectations, and preparation decides whether they build trust.
Consultant Learns From Building
Building a house mirrors consulting in logic, emotion, timelines, surprises and client ownership.