Generalization Instinct
Generalization instinct is our tendency to divide things into two distinct groups and generalize them
Blame Instinct
A human tendency to attribute blame for negative outcomes without an understanding of the complex underlying factors
Single Instinct
Single Instinct is a mental model that assumes all human behavior is driven by the primary survival goal
Denominator Neglect
Denominator Neglect describes the phenomenon where people mislead themselves by paying more attention to numerators than the denominators
Small Talk
In business, everything starts with a conversation and making human connections.
Intention-Action Gap
Intention-Action Gap is the phenomenon where one’s values, attitudes, or intentions don’t match one's actions
Fixed Price Contracts
A legally binding that provides scope and cost certainty for both parties
Voice Of The Customer (VoC)
Voice of the Customer (VoC) process helps directly gather customer feedback to enhance their experience with your offerings
10-20-30 Rule Of Presentation
A PowerPoint presentation should have ten slides, last no more than twenty minutes, and contain no font smaller than thirty points
Negativity Instinct
The Negativity Instinct describes our tendency to notice the bad more than the good
Effective Meetings
Planning and running effective meetings requires careful thought and preparation
SNAP
A sales methodology simplifies the sales process by focusing on the customer's needs and pain points
