Denominator Neglect
Denominator Neglect describes the phenomenon where people mislead themselves by paying more attention to numerators than the denominators.
Intention-Action Gap
Intention-Action Gap is the phenomenon where one’s values, attitudes, or intentions don’t match one's actions.
Voice of the Customer (VoC)
Voice of the Customer (VoC) process helps directly gather customer feedback to enhance their experience with your offerings
10-20-30 Rule of Presentation
A PowerPoint presentation should have ten slides, last no more than twenty minutes, and contain no font smaller than thirty points.
Internal Consultants – How are they different?
Internal consultants are limited to full-time consulting activities within the parent organisation that employs them.
Kotter’s 8-step model – How to lead organizational change?
Kotter’s 8 step model prescribes that organizations should focus on much more than project management to realize change.
McKinsey’s Influence Model of Leading Change
McKinsey’s Influence model of leading change lays out four key things that leaders should do to effectively lead change.
CATWOE – How to assess the influence of stakeholders’ viewpoint?
CATWOE technique helps understand a stakeholder's point of view and the influence it will have on the success of a business transformation.
Stakeholder types #11 – How to identify pessimist?
If the glass is always half empty & not half full, you are dealing with a pessimist, who can be quite exhausting & tank productivity.
Stakeholder types #10 – How to identify mommy?
Helpful, empathetic, and grossly underestimated, mommy is the soul of the office, rarely associated with competence and professionalism.
Stakeholder types #9 – How to identify buzzword-bazooka?
The Buzzword bazooka always remains in the driver's seat, always with a finger on the trigger and always ready to unleash their verbal weapon systems.
Stakeholder types #8 – How to identify gossipers?
Gossipers clue us into things that are happening before they’re officially announced, which can provide an edge in business dealings.